We would like to inform you that the Provincial Health Officer has permitted physiotherapy and massage services to resume operations effectively.

Please Note: Our office is mandated to follow directions from the provincial health officer to enforce the following hygiene and social distancing measures:

Self-screening:

Please call us to cancel your appointment if you answer YES to any of the following:

1. Have you traveled outside of Ontario in the last 14 days?
2. Have you had close contact with someone who has tested positive for COVID-19 in the last 14 days?
3. Do you have one or more of the below symptoms?:

• • – Fever or chills
  • – Cold or flu-like symptoms
  • – New or worsening cough (dry or productive)
  • – Shortness of breath/difficulty breathing
  • – Sore throat
  • – Difficulty swallowing
  • – Loss of taste or smell
  • – Pink eye (conjunctivitis)
  • – Diarrhea
  • – Vomiting

Protective protocols:

1. Please bring your own PPE to the clinic, including wearing a mask. We will not be able to provide any PPE to patients due to the limited supply. ALL PATIENTS MUST WEAR A FACE MASK

• • – Mask exemptions: As public health recommendations we must provide a safe working environment for all our staff and customers. Based on our office police our team has the right to refuse in-clinic service to patients who cannot wear a facemask.
  • – If your therapist is not comfortable treating you without a mask, you will be offered Telehealth services as an alternative.

1. Prior to entering the office, we request you carry out the following:

• • – remove and dispose of disposable gloves
  • – wash hands in the front of the door with hand sanitizer or wash your hand in our public washroom located in the same floor.

1. Patients must maintain appropriate social distancing while in the office, which means:

• • – only one person at the front desk at a time
  • – come alone: no family members in the clinic, please
  • – If you had someone accompany you for your visit, we request they wait in their car or outside until your visit has been completed. Our office administrator will call who accompanied you to ask them to come to help you if necessary.
  • – waiting rooms seats will be restricted

1. We respectively request payment for services rendered prior to your visit.
2. We recommend use of credit cards or debit for payment to reduce risk of contaminations

What else we are doing for your safety:

• – Installed plexiglass shield at the front desk.
• – All our staff members wear their protection equipment
• – Installed signage indicating social distancing in the clinic
• – Taking only card payments by tapping them
• – Using special COVID-19 comparable cleaning solutions
• – Inserting 15 minutes duration between all appointments to clean the beds, chairs, and equipments thoroughly
• – All staff are changing their outfit and shoes when they arrive at the clinic
• – Installed air purifiers with UV filter

We all care for your health and wellbeing and wish for you to continue to be safe, healthy and maintain social distancing at all times. We are here for you always.